Returns & Exchanges

ZOE AYLA OFFERS SEAMLESS AND NO QUESTIONS ASKED RETURNS:)
FOR USA ORDERS

If you’re not happy with your zoeayla.com purchase, you can return or exchange it within 30 days of purchase on any item that wasn't bought with a discount code. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 6 business days for the credit to appear on your account due to bank processing times.

  • When you return your purchase to Zoe Ayla within 120 days of the purchase date, you will receive a full refund to your original payment method for the price of the item(s). Alternatively you can request an exchange as well.
  • Unfortunately, we can’t accept returns or issue refunds after 120 days.

HERE'S HOW TO RETURN OR EXCHANGE YOUR ITEM(S)
  1. Go to zoeaylausa.returnscenter.com and enter your order # and the email address that you used to place the order
  2. Indicate which items you are returning / exchanging
  3. Now please choose a carrier to return ship the return using your own preferred method.
  4. Seal up the box and drop it off at any U.S. mail location.

Once you’ve shipped your return package back to us, you can track your return via zoeaylausa.returnscenter.com

Look out for an email confirmation—we’ll let you know when your return is received and we're processing your refund and/or exchange!

SHIP YOUR RETURNS TO:

Zoe Ayla c/o Product Society
13056 Saticoy St
North Hollywood, CA 91605
USA

Any questions about your return? Please contact us at support@zoeayla.com and we'll respond within 24 hours. 

FOR INTERNATIONAL ORDERS

We do not offer merchandise exchanges on orders shipped internationally, we instead offer a full money refund.

If you’re not happy with your sacheu.com purchase that wasn't bought with a discount, you can return it within 120 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges and any additional fees. In special cases, if you’re returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details. Please note it may take up to 6 business days for the credit to appear on your account.

HERE'S HOW TO RETURN OR EXCHANGE YOUR ITEM(S)
  1. Go to  zoeaylausa.returnscenter.com and enter your order # and the email address that you used to place the order
  2. Indicate which item(s) you are returning
  3. Seal up the box and ship it with any trackable/traceable carrier of your choice to below address
SHIP YOUR RETURNS TO:

Zoe Ayla c/o Product Society
13056 Saticoy St
North Hollywood, CA 91605
USA

Sorry, we can’t accept COD deliveries.

 

Any questions about your return? Please contact us at support@zoeayla.com and we'll respond within 24 hours.